Digital products
Digital resources are delivered as files, so they cannot be returned in the same way as physical goods. This policy explains the remedies available when something goes wrong, alongside the rights you have under applicable consumer law.
Defective or incorrect files
If a file is corrupted, cannot be opened, is missing a stated component or materially differs from its product description, contact us within 7 days of delivery. Include the order reference and a short description of the problem. We will verify the issue and provide a corrected file, a replacement link or a refund where a correction is not possible.
Download problems
If a download link expires or fails, we will reissue it at no cost. Check that your software meets the compatibility stated on the product page before reporting a file as defective.
Change of mind
If you have not downloaded the file, contact us within 7 days of purchase and we may cancel the order and refund the amount paid. Once a file has been downloaded, a change-of-mind refund is not normally available because the product has been delivered in full. This does not affect any right you have under applicable consumer law.
Duplicate or incorrect charges
If you believe you have been charged twice, or the charged amount does not match the order, contact us with the payment reference. Confirmed duplicate or incorrect charges are refunded in full.
How to request support
Use the contact form and select “Order or delivery support”. Include the order reference, the email address used at checkout and a concise description of the issue. Do not send payment-card details or passwords.
Response and refund timing
Support messages are usually answered within one business day. Approved refunds are sent to the original payment method. The payment provider typically takes 5–10 business days to credit the refund, depending on the bank or card issuer.
Payment disputes
Please contact us first so the issue can be checked quickly. You may also have rights through your payment provider and under applicable consumer law. Retain your payment confirmation and order reference.
Contact
Order support is available through the contact form. Include “Order support” in the subject.
Last updated: 14 November 2026.