Who we are
Engineering Resources operates this website and publishes the engineering resources offered on it. This notice explains what information is collected, why it is needed and how it is handled.
Information you provide
When you send a resource request or contact message, we receive the name, email address and details you enter, including your role, engineering area, software, the resource you need, the product you are asking about and your message. When you place an order, we receive the contact and delivery details needed to fulfil it.
We ask only for information needed to answer the message or complete the order. Please do not send payment-card details, passwords, confidential drawings or customer data through the website forms.
Orders and payments
When a payment is taken, card, UPI and net-banking details are processed by our payment provider, Razorpay, on its own secure checkout. We do not receive or store full payment-card numbers. We receive the order reference, payment status, amount and the contact details needed to deliver the file and provide support.
Technical information
The website is hosted on Cloudflare. Cloudflare processes standard request data such as IP address, browser type, requested page and timestamp to deliver the site, protect it from abuse and produce aggregate traffic statistics. Security logs are retained for a short operational period.
Analytics
We use Cloudflare Web Analytics to understand aggregate visits, popular pages and site performance. This measurement is cookieless and does not build a cross-site profile of individual visitors.
Google Analytics is not loaded unless a valid measurement ID is configured and you accept optional analytics. If it is enabled, the site asks for your choice first, and you can reject analytics and continue browsing. Your choice is stored in your browser.
Cookies and local storage
The Cloudflare analytics beacon does not set advertising cookies. Browser local storage is used only to remember an optional analytics choice if Google Analytics is enabled. Payment and form providers may set their own cookies when you use their services; their notices apply to that processing.
How information is used
- To answer questions, resource requests and support messages.
- To confirm and deliver an order, and to keep the related transaction record.
- To maintain the security and reliability of the website.
- To understand aggregate use of the site and improve the catalogue.
- To meet accounting, tax and legal obligations.
Sharing
Information is shared only with service providers needed to run the store, such as Cloudflare for hosting and analytics and Razorpay for payments, or where required by law. We do not sell personal information or share it for third-party advertising.
Retention
Enquiries and support messages are kept for up to 24 months so that a conversation can be continued or a correction verified. Order and tax records are kept for the period required by applicable law. Analytics data is retained in aggregate form according to the provider's settings.
Security
The site is served over HTTPS. Access to order and message data is limited to the people who need it to answer the enquiry or fulfil the order. No system is completely secure, so please avoid sending sensitive material through a general contact form.
Your choices
You may ask to see, correct or delete the personal information you have sent, or ask us to stop using it for a particular purpose, subject to legal record-keeping requirements. Send the request through the contact form using the same email address you used before, so the request can be verified.
Children
The store is intended for engineering professionals, students and educators. It is not directed at children under 13, and we do not knowingly collect their personal information.
Changes
This notice may be updated when the services used by the store change. The date at the end of the page shows the current version.
Contact
Privacy questions can be sent through the contact form. Include “Privacy” in the subject so the message is routed correctly.
Last updated: 14 November 2026.